Terms & Conditions

Combined Ventures Group LTD Trading as CVG Mobility - Herein will be known as CVG Mobility:

Terms and Conditions
 
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
 
Website access
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
 
Use of website
 
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
 
Website uptime
 
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
 
Visitor provided material
 
1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
 
Links to and from other websites
 
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
 
Disclaimer
 
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
 
Law and jurisdiction
 
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Pricing 
CVG Mobility reserves the right to change prices in the general online catalogue and to do so without notice. 
Prices state if VAT is inclusive or Exclusive. 
Any applicable VAT will be displayed at the basket and checkout stages (note that Some products are VAT exempt -Such as Disability or Childrens clothing)
Prices charged will be those in place at time of confirmation of order. 
Special offers are subject to availability and may be withdrawn at any time.

Force Majeurezes of Disability proof and some children’s clothing are exempt from VAT). 
CVG Mobility are not liable in any way for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered that is caused by any event or circumstance beyond its control.

Payment

CVG Mobility are under no obligation to accept or honour any order regardless of whether payment has been received.
We reserve the right not to accept multiple payments for a single order.
It is the responsibility of the purchaser to collate any multiple payments and forward to CVG Mobility as a single payment.
Notwithstanding the above, all online orders are to be paid by debit / credit card at the moment of confirmation of order.                                                                                        Orders must be paid for at time of purchase.                                                                                   We have 2 sections on the website for purchasing: including vat or vat exempt – these prices exclude delivery charges:

The following Customers may be eligible for VAT relief on their purchase:

• Individuals who are chronically sick or disabled and whose products are for personal use

• Charities where the products are made available to a chronically sick or disabled person for their own personal / domestic use.

To qualify for VAT relief you mus purchase the item from our vat exempt section and complete a form known as the VAT relief declaration. Once we receive the form we can process the order. VAT Relief Declarations completed by Customers are accepted as evidence by the Supplier that a valid medical condition exists for exemption under the Value Added Tax Act 1994 until proved otherwise, and no VAT will be charged on the Products purchased. If, at a later date, HMRC disputes the validity of the medical condition, you will be liable to pay the appropriate VAT that should have been applied. Under those circumstances, we reserve the right to demand that you pay the VAT amount that is due. There may be some products that are not vat exempt such as chargers.

If you have a long-term illness or you’re disabled, you don’t have to pay VAT on certain goods as long as they are designed or adapted for your own personal or domestic use. The scheme also covers the installation of products, repairs or maintenance and spare parts or accessories, and is intended to reduce the price of products and services that you may need because of your disability.

Which products are eligible for 0% VAT?

Look out for the VAT Exempt section products. These products are eligible for VAT relief as they have been designed or adapted specifically for a disability. So, as long as your disability or long-term illness qualifies under the scheme, you don’t have to pay VAT on these products.

What counts as a long-term illness or disability?

For VAT purposes, you are disabled or have a long-term illness if:

• you have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities.

• you have a condition that the medical profession treats as a chronic sickness, such as diabetes.

• you are terminally ill.

You don’t qualify if you are elderly but otherwise able-bodied, or if you’re temporarily disabled. You don't have to physically buy the goods in person. If your parent, guardian, wife or husband buys the goods and services for you, then you will not be charged VAT.

How do I purchase zero-rated VAT products?

When you place your order, we’ll ask you to make a legally binding declaration about your illness or disability, that we may be required to provide to HMRC. In completing this form, you are declaring that you are claiming VAT relief under Group 12 of Schedule 8 of the Value Added Tax Act 1994. It is an offence to make a false declaration. The information you provide is kept strictly confidential and is used only for our application of VAT relief to the products we supply you with and for the VAT accounting purposes of HMRC.

What counts as personal or domestic use?

Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes.

If you are in any doubt as to whether you or the person you’re buying on behalf of is eligible to receive goods and services zero-rated for VAT, please consult Notice 701/7 VAT reliefs for disabled people, or contact HMRC National Advice Service on 0845 010 9000. The helpline is open from 8am to 8pm Monday to Friday.

Title

The title of any goods purchased shall not pass to the customer until payment in full has been made to CVG Mobility

Purchasing from us:

When purchasing from CVG Mobility you agree that the following:

• Payment due at time of order

• We may reject orders

• We are not responsible for any delays outside of our control

• Products can vary slightly form pictures

• We do not compensate you for any losses caused by us or our products or services

Supplying to you

We only accept Orders when we've checked them.
We contact you to confirm we've received your Order and we accept it when we dispatch or supply the Product.
we reserve the right to refuse Orders,

• for example, because a Product is unexpectedly out of stock or a Service is no longer available            

• because you are located outside or our delivery area or your delivery address is incorrect

• because the Product or Service was mispriced by us.

Vat exemption:

We have 2 sections on the website for purchasing: including vat or vat exempt – these prices exclude delivery charges:

The following Customers may be eligible for VAT relief on their purchase:

• Individuals who are chronically sick or disabled and whose products are for personal use

• Charities where the products are made available to a chronically sick or disabled person for their own personal / domestic use.

To qualify for VAT relief you mus purchase the item from our vat exempt section and complete a form known as the VAT relief declaration. Once we receive the form we can process the order. VAT Relief Declarations completed by Customers are accepted as evidence by the Supplier that a valid medical condition exists for exemption under the Value Added Tax Act 1994 until proved otherwise, and no VAT will be charged on the Products purchased. If, at a later date, HMRC disputes the validity of the medical condition, you will be liable to pay the appropriate VAT that should have been applied. Under those circumstances, we reserve the right to demand that you pay the VAT amount that is due. There may be some products that are not vat exempt such as chargers.

Cancellations or returns:

For most of our Products bought online you have a legal right to change your mind about your purchase and receive a refund of what you paid for it excluding the standard delivery costs.

This is subject to some conditions, as set out below.

• Your legal rights: 14 days to change your mind online only. You pay costs of return. Item must be in the original packaging, unopened and undamaged. No postage will be refunded

·  When you can't change your mind.

• Services, once these have been completed;

• Hygiene Products (for example, incontinence products, toilet or bath aids or health and wellbeing products), once these have been opened and/or show signs of use, after you receive them;

• Products that show evidence of being contaminated with biological fluids;

• Personalised products; and

• Products which become mixed inseparably with other items after their delivery.

·  The deadline for changing your mind.
If you change your mind about a Product or a Service, you must let us know no later than  days after:

• the day we deliver your Product, for example, a mobility scooter.

• the day we confirm we have accepted your Order, if it is for a Service, for example, an extended warranty.

·  A collection charge will apply if you change your mind about your Product after delivery and you need us to collect it from you to return it.

·  How to let us know.
You can inform us of your decision to return your Product by contacting our Customer Service Team

·   After 14 days, cancellations of the Order will not be accepted, and you will be unable to arrange a return or refund of the Product unless the Product is faulty.

·   If you have purchased a Personalised Product – this is non refundable

·   You have to return the Product at your own cost.
For Products, for example, a mobility scooter, you have 14 days to tell us you've changed your mind. You must then return it (and any free gifts provided with it) to us within 14 days of you telling us you have changed your mind. Returns are at your own cost

•  when the Product has been delivered to you, send the Product back to us, using an established tracked delivery service that provides proof of delivery. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the Products at all or within a reasonable time we won't refund you. For help with returns, including our collection arrangements for Products which can't be posted, Contact Customer Service Team. The returned Product should be packed in the same manner as originally delivered, using the same packaging materials.

·  We do not refund delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time.

·   If you are returning your Product for an exchange, we will collect your original Product when we deliver the new Product. A home installation Service delivery charge will apply but there will be no collection charge applicable for the original Product.

·   You have to pay for Services you received before you changed your mind.

·   We reduce your refund if you have used or damaged a Product.
If you handle the Product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the Product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged, or accessories are missing. In some cases, because of the way you have treated the Product, no refund may be due. Our Customer Service Team can advise you on whether we're likely to reduce your refund.

·  When and how we refund you.
If you tell us you've changed your mind about a Product that hasn't been delivered or one that we're collecting from you or if the Services haven’t been provided, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. If you're sending a Product back to us, we refund you within 14 days of receiving it back from you. We refund you by the method you used for payment. We don't charge a fee for the refund.